FAQs
Q: Do you accept returns?
A: Yes, but typically ONLY if we make an error with the order. No returns for sizing, wrinkles or other such issues. To return, click here: https://returns.aftership.com/www.buycapsandhats.com
Q: Can I send a gift message with my order?
A: Not at the moment.
Q: When should I receive my order?
A: All orders are shipped via USPS. Standard orders are generally shipped 1-4 business days after we receive the order. Customers will generally receive their orders in 3 to 7 business days after the order has shipped. Expedited shipments are shipped 2-4 business days after we receive the order and are processed before other orders. Most customers receive their orders in 3 to 5 business days after the order has shipped. We will utilize USPS Ground Advantage service for most orders. For Expedited shipping, there are times when it will take the same amount of shipping for Ground Advantage or Priority Mail. We do not issue refunds in such cases as the Priority orders are processed and handled before other orders. Our zip code is 40220 if you would like to verify USPS ship times for your location.
Q: Who do I contact about a billing questions?
A: We utilize 3rd party payment processing companies like Amazon Pay, Google Pay and Shopify Pay. We do NOT handle any billing in-house and do NOT have access to any customer's credit card or checking information.
Q: What type of packaging will my order be shipped in?
A: For most of our orders, we ship merchandise in poly-plastic mailing envelopes with 1-3 air pillows to protect them from being crushed, rain and other damage. They also easily fit into most mail boxes, keeping customers from having to make a trip to the post office to pick up a package their mail carrier cannot fit in their mailbox. Cardboard boxes are bulky and used with large orders or in special circumstances.
Q: Are your items made in the U.S.?
A: Each year, we are adding more American made items to our inventory. We purchase items from suppliers which are located in the U.S. They often import from other countries but have operations in America. More and more of our imported caps are proudly designed and embroidered in the U.S.A. We hope to soon offer in-house embroidery services.
Unfortunately, over 95% of clothing and accessory items are made abroad; thus we do not have any U.S. companies to choose from. Items which are made in America are often out of the price range per item that our customer tend to want to pay.
Q: Where are you located?
A: Proudly in the United States, in the Louisville, Kentucky area.
Q: Do you offer Next Day or Express delivery?
A: No, as we have found it be very unreliable and many times, delivery is no faster than Priority/Expedited shipping.
Q: Why was I charged a restock fee when I returned my order?
A: The restock fee covers the expense we incur to inspect the return, issue a refund through our payment authorizer, process the item back into our inventory system and to actually stock the item back on to our shelves.
Q: Do you customize merchandise?
A: We do some custom work, mainly bulk quantities on screen printing dorag caps. We do some custom embroidery or heat transfer work; it depends on the job and work load at the time. *Note: Low quantity and single jobs will incur premium pricing to make it worth the set up time for our shop.
Q: Do you provide discounts?
A: Sometimes for bulk quantities. Email us for details.