Policies and Guidelines
SHIPPING: Orders are usually processed based on the purchase date. If you need an order by a particular date, contact us and we will see what we can do. We will typically ship orders 2-3 times per week primarily via USPS First Class and Priority Mail. Expedited orders are processed as soon as we can and will be shipped via the method we deem appropriate. We do not guarantee an actual delivery date as we have no control over shipping carriers once the orders leave our care; this also applies to Expedited orders. The transit/ transportation time for our shipments is commonly between 3 to 7 business days after the order has been processed. In cases where we receive a large influx of orders, experience a worker shortage, there is a crisis that produces unforeseen events, natural disasters, backorders, stock interruptions, etc., it could take a month or more for us to ship orders. Orders may be combined with those you place from other sites and/or marketplaces that we sell with/on if they are going to the same address. We do not offer special 1 day USPS delivery service. With most shipments, a tracking number will be assigned and is available in your order details page. We reserve the right to cancel your order at any time and refuse shipment to particular countries or buyers. Once we assign the tracking # to your order, please note that the order may NOT have shipped yet. Check the tracking information to confirm that the order is in transit. If you need your order by a certain date, contact us and let us know. We will see what we can do for you. Orders may be placed on backorder or vary some depending on stock. We are open Mon-Fri and closed most weekends, holidays and some days right before and after holidays.
PRICES: When purchasing multiple items from us and are interested in a price-break, you must contact us Before you place your order. We will not issue a price break after the order has been placed. Sale prices are not retroactive.
RETURN POLICY: You must obtain a Return Authorization within 7 days from the date USPS tracking shows the package was delivered. The order must be delivered to us within 14 days of the date we shipped the item. Our shipping and handling costs, including items with free shipping, are not refundable, unless we made an error or product is damaged. We do not accept returns due to clothing not fitting properly. The shipping fee deducted from your refund will typically be around $3.49 to $4.49. We have the right to request photo documentation for any item a customer states is damaged or defective. Failure to provide such documentation may result in a refund/ return claim being immediately denied. We recommend issues such as wrinkles, collapsed caps and related be ironed on a lower setting and starching items, as with any clothing. Cap bills/ brims can be shaped. Seek online help for assistance. No refunds will be provided for such issues. The item and package must be in new, unused condition and all tags need to be returned. Refused shipments for undamaged products, without our permission, may not be refunded. We will issue a full or partial refund if there is an error on our part or we believe you received a defective item.
PRODUCT CONDITION: Items are in new condition unless otherwise stated. At times, items may be damaged during handling or shipping. If you receive a damaged/ defective item, contact us immediately. We may require evidence (photos). Note that flattened, creased, wrinkled and such item issues do not qualify as damage. It is also normal for some items to have strings/ threading that the seamstress did not cut close; some may be in excess and need trimming. Please make your purchase with this in mind as refunds are not provided for such occurrences.
INTERNATIONAL BUYERS: Returns are not accepted for International Buyers unless there was an error on our part. We are not liable for lost, damaged or stolen items. Most items will be shipped via USPS First Class International Mail; thus, there is limited tracking information provided by USPS for international packages and the package is out of our control once it leaves the United States. While we may ship the order promptly, please be aware that depending on where you live, packages may take weeks or even months to arrive and may not clear customs. If you have any questions regarding shipments to your country, please contact your local postal service and the Customs Department for your country.
We reserve the right to modify or delete any information above, at any time and for any reason. Fraudulent claims, returns or threats will be subject to potential legal action and/or reported to governing agencies if necessary. By placing an order with Buy Caps and Hats, you are acknowledging that our policies are lawfully binding and that you have read, understand, agree, and will adhere to them.
Please contact us if you have any questions, suggestions or concerns. We are happy to assist. Thank you for your business and support!!!