Returns

We offer no hassle returns; however, you should READ ALL of the information below before proceeding with your return. By returning the order, you acknowledge your understanding of our returns policy below and agree to be bound by it.

Buy Caps and Hats
Attn: Returns
PO Box 87
Ocean Springs, MS 39564

1) INCLUDE a printed clear copy of your order receipt that has:

  a) Your order number

  b) The name used on the order

  c) The shipping address 

2) State either on the printout or on a separate note the reason for the return. Kindly write clearly and legible!

3) We recommend using a tracking number and keeping that handy until the return has been processed. We will require it if there is any issue with us not receiving the return.

RETURN POLICY: Your return must be postdated within 14 days from the date USPS tracking shows the package was delivered. Our shipping and handling costs, INCLUDING items with free shipping, are NOT refundable, unless we made an error or product is damaged. The s&h fee deducted from your refund will typically be around $3.49 to $4.99. We have the right to request photo documentation for any item a customer states is damaged or defective. Failure to provide such documentation may result in a refund/ return claim being immediately denied. The item and package must be in new, unused condition. Refused shipments for undamaged products, without our permission, may not be refunded. If we send a prepaid shipping label and when returned to us the item(s) is as described in the listing, the s&h fee mentioned above will be deducted from the refund amount. Refunds may be subject to a restock fee up to 20% and is on a case by case basis at our discretion. We will issue a full refund ONLY if there is an error on our part or we believe you received a defective item (valid proof must be provided). Full refunds will not be provided for matters such as: we shipped the correct item per the listing, but the item simply does not fit or arrived with creases, folds, wrinkles and such typical clothing-relating issues. Invalid claims, returns or threats will be subject to potential legal action and/or reported to governing agencies if necessary.

PRODUCT CONDITION: Items are in new condition unless otherwise stated in the listing. At times, items may be damaged during handling or shipping. If you receive a damaged/ defective item, contact us immediately. We may require evidence, such as a photo emailed to us.

Note again that flattened, creased, folds, wrinkled and such item issues do not qualify as damage or defect. We recommend that such issues be dealt with through ironing on a lower setting and starching items, as with any clothing. It is normal for items to have strings/ threading that the seamstress did not cut off all of the way; some may be in excess. Sizing issues do not qualify for a full refund or return shipping reimbursement as long as we shipped you what was ordered. Please make your purchase with this in mind.

We are a smaller business and have put these policies into place to help ensure with efficient and effective operations. So, we greatly thank for your business, understanding of our terms and conditions and compliance.

Sincerely,
Buy Caps and Hats